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shipping & Exchange Policy


Customer satisfaction is our top priority!


We’re sorry things didn’t work out! We will gladly exchange any unwashed and unworn ticketed merchandise in its original condition within 15 days of your order date when accompanied by the original e-Receipt listing the price paid.


Shoes can be exchanged only if they are in their original condition and packaging intact and still with the original tag, within 15 days of purchase.


Please note: Clearance items*, earrings, fragrance, and beauty products are ""final sale"" and cannot be returned or exchanged unless the merchandise was found to be defective.


*Clearance items in the sale section with the mention of 'final sale' in the product name*


How do I exchange my items?


Please mail your e Receipt and the item(s) you wish to exchange to pOSH CHIC BOUTIQUES. exchanges will be issued as soon as the undamaged product is received. For any inquiries, see conditions above or on the back of your original sales receipt and packing 

Returning by mail:

  1. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible.

2. Affix the appropriate postage on the return package and mail it through your preferred postal carrier. Please note that the RETURN LABEL IS NOT PREPAID, therefore, you will be responsible for the return shipping cost. 

3. As soon as the unworn item(s) have been received a credit will be applied to your account which will allow you to exchange the item(s) for greater than or equal to the value of the returned item(s)Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be exchanged

If you’ve done all of this and you still have not received your credit please contact us at (213) 600-8656 OR

please note:


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to 

To return your product PLEASE CONTACT CUSTOMER RELATIONS AT (213) 600-8656

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on your location shipping and receiving times may vary.

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